Privacy Policy
Effective Date: December 24, 2024
1. Introduction
At Fllow.ai, we are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard it when you access or use our AI video and image generation platform at fllow.ai.
2. Information We Collect
2.1 Account Information
When you create an account or use our services, we may collect:
- Email address and authentication information
- User profile information (username, avatar)
- Payment and billing information (processed securely through Stripe)
- API keys and usage data
2.2 Service Usage Data
To provide and improve our services, we collect:
- Text prompts submitted for video and image generation
- Generated videos and images (temporarily stored for service delivery)
- Usage statistics and performance metrics
- Video generation history and preferences
- Credit balance and transaction history
2.3 Technical Information
We automatically collect:
- IP address and location data
- Browser type and device information
- Usage patterns and service interactions
- Error logs and performance data
3. How We Use Your Information
We use the collected information for:
- Providing AI video and image generation services
- Processing payments and managing credits
- Improving service quality and performance
- Detecting and preventing abuse or misuse
- Providing customer support
- Sending service updates and notifications
- Analyzing usage patterns to enhance user experience
4. Data Storage and Retention
We implement the following data retention policies:
- Account Data: Retained as long as your account is active
- Generated Content: Temporarily stored for service delivery, typically deleted within 30 days
- Usage Logs: Retained for up to 12 months for service improvement
- Payment Information: Processed securely through Stripe, we do not store full payment details
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share data only in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- With trusted service providers (payment processors, cloud services) under strict confidentiality agreements
6. Security Measures
We implement comprehensive security measures including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and updates
- Secure payment processing through Stripe
- Monitoring for suspicious activities
7. Your Rights and Choices
You have the right to:
- Access and review your personal data
- Update or correct your information
- Delete your account and associated data
- Export your data in a portable format
- Opt-out of marketing communications
- Control your privacy settings
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and preferences
- Analyze service usage and performance
- Provide personalized experiences
- Ensure security and prevent fraud
You can control cookie settings through your browser preferences.
9. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from users under 13. If we become aware of such collection, we will take steps to delete the information promptly.
10. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
11. Third-Party Services
Our service integrates with third-party services including:
- Stripe for payment processing
- Google Analytics for usage analytics
- Cloud providers for data storage and processing
These services have their own privacy policies, and we encourage you to review them.
12. Policy Updates
We may update this Privacy Policy periodically. We will notify you of significant changes through email or prominent notices on our website. Your continued use of the service after updates constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
Email: [email protected]
Website: https://fllow.ai
14. Data Protection Officer
For privacy-related inquiries, you may also contact our Data Protection Officer at: [email protected]